AI Coach degraded performance

Incident Report for Perceptyx EU

Resolved

Our service provider has fixed the issue on their side, and AI Coach is functioning normally again.
Posted Mar 05, 2026 - 01:17 UTC

Identified

We’re currently investigating elevated errors and intermittent delays impacting some requests to AI Coach due to an issue with an upstream service provider. Our team is applying mitigations and will continue to provide updates as we learn more and service stabilizes.
Posted Mar 05, 2026 - 01:06 UTC
This incident affected: Act (Activate Chat).