Reporting Services Failing to Generate PDF and XLS Reports

Incident Report for Perceptyx EU

Resolved

This incident has been resolved.
Posted Oct 08, 2025 - 03:30 UTC

Update

We are continuing to monitor for any further issues.
Posted Oct 08, 2025 - 03:30 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 08, 2025 - 03:28 UTC

Update

We are continuing to work on a fix for this issue.
Posted Oct 08, 2025 - 02:57 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 08, 2025 - 02:18 UTC

Investigating

We are currently experiencing an issue with the Reporting Services in production, where PDF and XLS report generation is failing. Users may see errors or timeouts when attempting to export or download reports.

Our engineering team is investigating the root cause and working to restore normal functionality as soon as possible. Updates will be shared as more information becomes available.
Posted Oct 08, 2025 - 02:13 UTC
This incident affected: Analyze (Advanced Reporting).